Strategic Leadership and Future Delivery Models

Strategic Leadership and Future Delivery Models

COMPETENCIES
7016.1.1 : Strategic Planning Process
The graduate evaluates the components of strategic planning and integrates strategic planning
within varied healthcare settings..
7016.1.2 : Strategic Leadership Methods and Concepts
The graduate evaluates the use of systems theory, organizational development theory, change
management, and leadership concepts in the strategic planning process within evolving healthcare
settings.
7016.1.3 : Evolving Trends in Healthcare and Nursing
The graduate evaluates healthcare trends and adapts strategic planning process to meet the
changing healthcare environment.
7016.1.4 : Effect of Technology on Healthcare
The graduate evaluates the use of technology within the healthcare setting as it relates to the
organization’s strategic plan.
INTRODUCTION
This assessment will require you to analyze a healthcare system’s survey data (Hospital Consumer
Assessment of Healthcare Providers and Systems, or HCAHPS) and develop a strategic plan for
improvement of organizational scores. The HCAHPS results posted on Hospital Compare, which is
part of the government’s Medicare website, allow consumers to make fair and objective comparisons
between hospitals and state and national averages on important measures related to the patient’s
unique perspective of the care received. You will need to incorporate the most recent survey scores
data analysis (including comparison scores/benchmarking), impact of scores (financial and quality),
organizational structure/design, use of technology, and influential cultural and social/environmental
factors into this project. You may select a method of presentation that involves either a media
presentation or a business plan document that will provide a thorough analysis, a plan that includes
stakeholder involvement, and a timeline for implementation, evaluation, and outcome measurement.
SCENARIO
You are the newly appointed chief nursing officer of a hospital and have been tasked with improving
the most recently reported HCAHPS score for the entire organization. The hospital board is
requesting a detailed report, analysis, and plan to improve these results. You are instructed to
complete the full data and impact analysis; develop a detailed strategic plan to improve the scores in
all areas of the hospital, incorporating quality improvement, shared accountability, technology, care
delivery model, and financial stability; propose a rapid implementation timeline; and outline the
process of evaluation in an effective presentation that you will present at the next board meeting.

REQUIREMENTS
Your submission must be your original work. No more than a combined total of 30% of the
submission and no more than a 10% match to any one individual source can be directly quoted or
closely paraphrased from sources, even if cited correctly. An originality report is provided when you
submit your task that can be used as a guide.
Professional Communications is a required aspect to pass this task. Completion of a spell check and
grammar check prior to submitting your final work is strongly recommended.
You must use the rubric to direct the creation of your submission because it provides detailed criteria
that will be used to evaluate your work. Each requirement below may be evaluated by more than one
rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Create a multimedia presentation or business plan document in which you do the following:
Note: If a multimedia presentation is selected, presenter notes must be included for each slide in
order to fully cover the level of explanation, analysis, and discussion necessary.

A.  Provide the HCAHPS scores for a hospital of your choice.

Note: Refer to the web link to find HCAHPS scores for various hospitals.

B.  Analyze the HCAHPS scores of your chosen hospital by doing the following:
1.  Compare the scores to state and national averages.
2.  Compare the scores to two other hospitals in the region.
3.  Compare the survey response rates to two other hospitals in the region.
4.  Describe the hospital's demographic patient population and services provided.
5.  Discuss how the following environmental and community factors could potentially influence
HCAHPS scores:
a.  cultural dynamics
b.  educational dynamics
c.  socioeconomic dynamics
6.  Explain potential short- and long-term financial impact on the organization.
a.  Discuss potential impact on quality outcomes.
C.  Discuss the potential cause of the chosen hospital’s HCAHPS scores.

D.  Develop an organizational strategic plan to improve the chosen hospital’s HCAHPS scores
throughout the organization by doing the following:
1.  Explain how organizational change can help improve the chosen hospital’s HCAHPS scores.
2.  Discuss the structure (i.e., framework), process (i.e., actions), and outcomes of the strategic
plan.
3.  Discuss how you would incorporate evidence-based practice and shared governance to
improve organizational quality.
4.  Explain methods you would use to incorporate concepts of shared accountability among
patients, medical providers, payers (e.g., insurance providers, Medicare, Medicaid), and
personnel.
5.  Explain methods you would use to incorporate technology trends within healthcare.
6.  Explain methods you would use to improve the care delivery system, including the topics of
quality, cost, access, and patient-centered care.
7.  Explain methods you would use to improve financial stability.
E.  Develop an implementation plan and timeline for the strategic plan you developed in part D by
doing the following:
1.  Discuss key roles and responsibilities of stakeholders.
2.  Discuss how you would ensure stakeholder accountability and involvement.
3.  Discuss any training staff would need in order to implement the plan.
4.  Outline a timeline for implementation of your plan, including periodic review checkpoints to
measure progress.

F.  Discuss the process you would use to evaluate the success of the strategic plan, including the
following:
•  method of measurement that would be used
•  evaluation of the timeline
•  method of analysis
1.  Discuss how you would involve key stakeholders in the evaluation process.
2.  Explain how the evaluation results will be communicated internally and externally.

G.  When you use sources, include all in-text citations and references in APA format.
Note: When using sources to support ideas and elements in an assessment, the submission MUST
include APA formatted in-text citations with a corresponding reference list for any direct quotes or
paraphrasing. It is not necessary to list sources that were consulted if they have not been quoted or
paraphrased in the text of the assessment.

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