In this Conflict management in healthcare industry assignment, Your Instructor will identify three “Differences at Work” vignettes as the focus of this Discussion.
This Discussion provides examples of conflict situations and offers an opportunity to consider how you would respond as a nurse executive. Given understanding and empathy are key in supporting employees, approach each vignette from the perspective of the individual who feels wronged and what that individual may need in terms of resolution.
Conflict management in healthcare industry
To Prepare: Review the Learning Resources on diversity and inclusion in healthcare organizations.
Your Instructor will identify three “Differences at Work” vignettes as the focus of this Discussion. Read the three case studies and choose one as the subject of your Discussion post.
Identify the issues in your chosen case study and reflect on how a diversity and inclusion perspective might mitigate, address, or contribute to the concept of “identity abrasion” in the workplace.
Consider how this situation might affect organizational performance, staff morale and retention, and/or competitive advantage.
Conflict management in healthcare industry
Consider how you would respond if you were the employee in your chosen vignette and what kind of support and resolutions you might seek, or what you would recommend to this individual in terms of responses.
Briefly describe the case study you selected and explain the elements of “identity abrasion” in the employee’s experience. From the position of the employee, describe what actions and strategies would be most welcome and effective for resolving this conflict situation. Support your post with Learning Resources or current literature.
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